Terms and Conditions

1. Scope of Services

How do we ensure your home stays organized long-term? We provide professional decluttering, sustainable sorting, and digital organization. RiverFlow Organize acts as a consultant and facilitator to help you reclaim your environment based on the specific plan agreed upon during our consultation.

Please note that we aren't a heavy-lifting moving company or a specialized hazardous waste disposal service. If your project requires 17 different types of specialized recycling, we'll coordinate the logistics, but third-party fees remain your responsibility.

2. Payments and Cancellations

We value our organizers' time. You'll be required to provide a deposit to secure your booking. Don't worry, it's fully credited toward your final invoice! We ask for at least 48 hours' notice for any rescheduling.

Cancellations made within 24 hours of the scheduled start time may incur a fee of 50% of the estimated service cost. We believe this is fair given the preparation we put into every project.

3. Client Cooperation

Success depends on you. While we handle the heavy mental load of sorting, your presence — or at least your final executive approval on what stays and what goes — is vital for a truly personalized result.

Ready to let go of the clutter? We'll provide the systems, but your commitment to maintaining them is what makes the magic stick.

4. Liability and Privacy

We're professionals, which means we treat your home with the utmost respect. RiverFlow Organize is fully insured. However, we cannot be held responsible for items that were already damaged or for structural issues uncovered during the decluttering process.

Your privacy is non-negotiable. Our team never shares "before" photos without your explicit written consent. We're here to help, not to judge.